Outage in RingCentral
A portion of customers may be experiencing delayed SMS messages due to an underlying carrier issue.
Resolved Minor
March 25, 2026 - Started about 12 hours ago
- Lasted 40 minutes
Incident Report
Summary AI Generated
RingCentral experienced delayed SMS messages for some customers in the Americas region due to an underlying carrier issue affecting both inbound and outbound SMS services. The carrier investigated and restored service after 40 minutes. RingCentral continued monitoring for additional issues following the resolution.
The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
about 12 hours ago - at 03/25/2026 07:35AM
The underlying carrier observes that the service has been restored. We will continue to monitor for any further disturbances. If you are experiencing this issue, please reach out to customer care.
UPDATE
about 12 hours ago - at 03/25/2026 07:19AM
The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
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