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Outage in RingCentral

A portion of customers in Ontario, Canada may be experiencing inbound call and fax failures due to an underlying carrier issue.

Resolved Minor
March 27, 2026 - Started 24 days ago - Lasted about 9 hours

Incident Report

Summary AI Generated

RingCentral customers in Ontario, Canada experienced inbound call and fax failures for 9 hours due to an underlying carrier issue. The incident affected inbound calling and fax services in the Americas region. RingCentral operations teams worked with the carrier to resolve the issue, which was confirmed fixed after the carrier completed their investigation and remediation.

RingCentral Operations teams are working with the underlying carrier to resolve this issue. If you are experiencing this issue, please reach out to customer care. The next update will be in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral Calling - Inbound RingCentral Fax - Inbound

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Latest Updates ( sorted recent to last )
UPDATE 23 days ago - at 03/28/2026 02:43AM

RingCentral Operations teams have confirmed that the underlying carrier has resolved the issue affecting calls and faxes. If you are still experiencing this issue, please reach out to customer care.

UPDATE 23 days ago - at 03/28/2026 02:01AM

The underlying carrier is continuing to investigate the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of March 30th or when a significant change in status occurs.

UPDATE 24 days ago - at 03/27/2026 09:32PM

The underlying carrier is continuing to investigate the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 24 days ago - at 03/27/2026 05:49PM

RingCentral Operations teams are working with the underlying carrier to resolve this issue. If you are experiencing this issue, please reach out to customer care. The next update will be in 4 hours or when a significant change in status occurs.

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