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Outage in RingCentral

A portion of customers in one APAC location may be unable to make or receive calls.

Resolved Minor
April 22, 2026 - Started about 21 hours ago - Lasted about 6 hours

Incident Report

Summary AI Generated

A portion of RingCentral customers in one APAC location experienced inability to make or receive calls for 5.7 hours. The incident affected both inbound and outbound calling services in the region. RingCentral Operations teams investigated and mitigated the issue, with continued monitoring for stability.

A portion of customers in one APAC location may be unable to make or receive calls. RingCentral Operations teams are investigating this issue and will provide an update in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral APAC RingCentral Calling - Inbound RingCentral Calling - Outbound

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Latest Updates ( sorted recent to last )
UPDATE about 19 hours ago - at 04/22/2026 08:56PM

RingCentral Operations teams believe the issue has been mitigated. Teams will monitor for stability and will provide the next update in 4 hours or when a significant change in status occurs. If you are still experiencing this issue, please contact customer care.

UPDATE about 21 hours ago - at 04/22/2026 07:25PM

A portion of customers in one APAC location may be unable to make or receive calls. RingCentral Operations teams are investigating this issue and will provide an update in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

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