Outage in RingCentral
A Portion of RingCentral Customers may experience issues with Poly Edge device connectivity
Resolved Minor
May 20, 2026 - Started 5 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
A portion of RingCentral customers in Europe experienced their Polycom hardware phones going offline due to connectivity issues with Poly Edge devices. The incident affected phone connectivity across the EMEA region and was resolved after 58 minutes of investigation by operations teams.
A portion of customer in Europe may experience their Polycom hardware phones going offline. Operations teams are investigating the issue and will provide more information as it becomes available. Please contact customer care if you are experiencing this issue.
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UPDATE
5 days ago - at 05/20/2026 11:27AM
A portion of customer in Europe may experience their Polycom hardware phones going offline. Operations teams are investigating the issue and will provide more information as it becomes available. Please contact customer care if you are experiencing this issue.
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