Outage in RingCentral
A portion of Contact Center customers may be experiencing call refusals, stuck contacts, and unresponsive agent sessions.
Resolved Minor
July 20, 2026 - Started about 19 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
RingCentral's Contact Center platform in the Americas experienced call refusals, stuck contacts, and unresponsive agent sessions affecting a portion of customers. The incident lasted approximately 1.1 hours before Contact Center teams confirmed the call refusal issue was resolved.
A portion of Contact Center customers may be experiencing call refusals, stuck contacts, and unresponsive agent sessions.Contact Center teams are investigating the issue and will provide more information as it becomes available. Please contact customer care if you are experiencing this issue.
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Latest Updates ( sorted recent to last )
UPDATE
about 18 hours ago - at 07/20/2026 01:02PM
Contact Center teams have confirmed that the call refusal issue is now resolved. If you're still experiencing problems, please reach out to customer care.
UPDATE
about 19 hours ago - at 07/20/2026 12:01PM
A portion of Contact Center customers may be experiencing call refusals, stuck contacts, and unresponsive agent sessions.Contact Center teams are investigating the issue and will provide more information as it becomes available. Please contact customer care if you are experiencing this issue.
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