Outage in RingCentral
A portion of customers may be experiencing delays with inbound SMS messaging.
Resolved Minor
July 16, 2026 - Started 5 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
RingCentral experienced a 3.7-hour incident where a portion of customers in the Americas faced delays with inbound SMS messaging. The operations team identified the root cause and implemented mitigation steps, with SMS delivery showing improvement shortly after. The incident was downgraded to monitoring status as stability was restored.
RingCentral Operations teams are investigating this issue and will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
5 days ago - at 07/16/2026 03:06PM
RingCentral Operations teams are monitoring for SMS messaging stability at this time. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
5 days ago - at 07/16/2026 02:11PM
RingCentral Operations teams identified the cause of the SMS delays and have implemented mitigation steps. Teams are beginning to see improvements in SMS delivery at this time. An update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
5 days ago - at 07/16/2026 02:02PM
RingCentral Operations teams are investigating this issue and will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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