Outage in RingCentral
A portion of customers may be experiencing delayed SMS message delivery due to an underlying carrier issue.
Resolved Minor
July 16, 2026 - Started 5 days ago
- Lasted 2 days
Incident Report
Summary AI Generated
**RingCentral SMS Delivery Delays – Americas** A carrier-side issue caused delayed inbound and outbound SMS message delivery for a portion of RingCentral customers in the Americas, lasting approximately 33 hours. The underlying carrier implemented corrective actions during the incident, with monitoring confirming positive results before the issue was resolved. The incident was fully mitigated following the carrier's deployment of a final fix, with teams continuing to monitor for stability.
RingCentral Operations teams are investigating this issue with the underlying carrier. Updates will be provided in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
UPDATE
3 days ago - at 07/18/2026 01:00PM
The underlying carrier has deployed a corrective fix and initial monitoring has yielded positive results. Teams will continue to monitor for stability. The next update will be provided in 4 hours or when a significant change in status occurs. If you are still experiencing this issue, please contact customer care.
UPDATE
4 days ago - at 07/17/2026 08:14AM
Operations teams continue monitoring the situation for stability and validating if the corrective actions implemented by the underlying carrier have mitigated the issue with delayed SMS message delivery. The next update will be provided in the morning of Saturday, July 18th, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.
UPDATE
5 days ago - at 07/16/2026 09:54PM
The underlying carrier has performed corrective actions and are seeing positive results. Teams will continue to monitor for stability and provide the next update in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.
UPDATE
5 days ago - at 07/16/2026 08:56PM
RingCentral Operations teams are investigating this issue with the underlying carrier. Updates will be provided in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
Latest RingCentral outages
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
