Outage in RingCentral
A portion of customers may be experiencing SMS message issues when sending to a specific mobile carrier due to an underlying carrier issue.
Resolved Minor
July 16, 2026 - Started 5 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
A subset of RingCentral customers in the Americas experienced both inbound and outbound SMS failures when messaging a specific mobile carrier due to an underlying carrier-side issue. The incident lasted approximately 3.6 hours, with RingCentral coordinating investigation efforts directly with the affected carrier throughout. Resolution details were pending carrier action, with customers advised to contact customer care if impacted.
RingCentral Operations teams are investigating this issue with the underlying carrier. Updates will be provided in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
5 days ago - at 07/16/2026 09:02PM
The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
5 days ago - at 07/16/2026 06:26PM
RingCentral Operations teams are investigating this issue with the underlying carrier. Updates will be provided in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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