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Outage in RingCentral

A portion of Contact Center customers may be experiencing intermittent disruptions to agent workflows, including authentication challenges, delays in updating agent availability, reduced contact delivery, increased wait times for inbound interactions.

Resolved Minor
July 08, 2026 - Started 13 days ago - Lasted about 2 hours

Incident Report

Summary AI Generated

RingCentral Contact Center in the Americas experienced intermittent disruptions for approximately 1.8 hours, affecting agent authentication, availability updates, contact delivery, and inbound interaction wait times. The issue impacted a portion of Contact Center customers, degrading core agent workflow functionality. RingCentral teams are actively investigating, with the next update expected within 4 hours.

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral Contact Center

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Latest Updates ( sorted recent to last )
UPDATE 13 days ago - at 07/09/2026 01:09AM

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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