Outage in RingCentral
A portion of customers may be experiencing SMS message issues when sending to a specific mobile carrier due to an underlying carrier issue.
Resolved Minor
July 13, 2026 - Started 8 days ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
A subset of RingCentral customers experienced inbound and outbound SMS failures when messaging a specific mobile carrier due to an underlying carrier-side issue. The incident lasted approximately 6 hours, affecting SMS in the Americas region. The root cause was identified by the carrier, and a fix was implemented, with the carrier continuing to work toward full resolution.
RingCentral Operations teams are investigating this issue with the underlying carrier. Updates will be provided in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
8 days ago - at 07/13/2026 08:03PM
The underlying carrier is continuing to work on a fix for this issue. The next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.
UPDATE
8 days ago - at 07/13/2026 05:30PM
The underlying carrier has identified the cause of the issue and a fix is being implemented. The next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.
UPDATE
8 days ago - at 07/13/2026 03:44PM
RingCentral Operations teams are investigating this issue with the underlying carrier. Updates will be provided in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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