A portion of customers may experience emergency address validation failures when attempting to add a new one, which may lead to outbound calling failures.

RingCentral Operations teams have confirmed that the underlying carrier completed mitigation steps and the issue is now resolved. Teams will continue monitoring for stability while also following up with customers to confirm resolution. Teams will provide the next update in four hours or when there is a significant change in status. If you are still experiencing issues, please contact customer care.

RingCentral Operations teams have determined that this issue is affecting outbound calling failures due to inability to update emergency response location addresses. RingCentral is working with an underlying carrier to resolve this issue and will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

Operations teams are staying in contact with the third party service provider and will provide more information once it becomes available. The next update will be provided in the morning of Thursday, July the 16th, or when a significant change in status occurs.

A portion of customers may be unable to change their emergency address or establish a new registration due to a third party service provider issue.Operations teams are staying in contact with the service provider as they are investigating the issue and will provide more information as it becomes available. Please contact customer care if you are experiencing this issue.