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Outage in RingCentral

A portion of Contact Center customers may be experiencing calls not routing to available agents.

Resolved Minor
July 15, 2026 - Started 6 days ago - Lasted about 3 hours

Incident Report

Summary AI Generated

**RingCentral Contact Center – Call Routing Failure (Americas)** A portion of RingCentral Contact Center customers in the Americas experienced calls failing to route to available agents for approximately 2.8 hours. The issue was investigated and mitigation steps were applied, after which services began showing signs of recovery. Teams continued monitoring for stability following the remediation actions.

RingCentral Contact Center teams are investigating this issue and an update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Americas RingCentral Contact Center

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Latest Updates ( sorted recent to last )
UPDATE 6 days ago - at 07/15/2026 03:12PM

RingCentral Contact Center teams performed mitigation steps and services are showing signs of recovery. Teams will continue to monitor the issue for stability. The next update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

UPDATE 6 days ago - at 07/15/2026 02:38PM

RingCentral Contact Center teams are performing mitigation actions to resolve this issue. The next update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

UPDATE 6 days ago - at 07/15/2026 01:14PM

RingCentral Contact Center teams are investigating this issue and an update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

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