Outage in RingCentral
A portion of customers may be experiencing SMS message delays, message failures, missing delivery receipts and intermittent API errors due to underlying carrier issue.
Resolved Minor
August 17, 2026 - Started 2 days ago
- Lasted about 18 hours
Incident Report
Summary AI Generated
A carrier-side issue lasting approximately 17.8 hours caused SMS delays, message failures, missing delivery receipts, and intermittent API errors for a portion of RingCentral customers across the Americas and EMEA regions, affecting both inbound and outbound SMS. RingCentral Operations teams worked with the underlying carrier throughout the incident to investigate and resolve the problem. The carrier confirmed the issue was no longer observed as of August 17, with teams continuing to monitor for stability.
RingCentral Operations teams are investigating this issue with the underlying carrier and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral SMS - Outbound RingCentral SMS - Inbound RingCentral SMS - Outbound RingCentral SMS - Inbound RingCentral EMEATrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 08/17/2026 11:09AM
Operations teams report that the underlying carrier no longer observes the issue affecting the SMS service. Teams are monitoring the situation for stability, and will submit an update in 4 hours, or when more info is available. If you are experiencing this issue, please contact customer care.
UPDATE
1 day ago - at 08/17/2026 07:45AM
Operations teams continue to stay in contact with the underlying carrier as they are investigating the issue causing SMS message delays, message failures, missing delivery receipts and intermittent API errors. The next update will be provided in the morning of Tuesday, August 18th, or when a significant change in status occurs.
UPDATE
2 days ago - at 08/17/2026 12:56AM
RingCentral Operations teams continue investigating this issue with the underlying carrier and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
2 days ago - at 08/16/2026 09:05PM
RingCentral Operations teams are investigating this issue with the underlying carrier and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Latest RingCentral outages
A portion of customers may be experiencing delays with inbound and outbound SMS messages. - 4 days ago
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