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Outage in RingCentral

A portion of customers in New Brunswick, Canada may be experiencing inbound call and fax failures due to an underlying carrier issue.

Resolved Minor
August 29, 2026 - Started 4 days ago - Lasted 2 days

Incident Report

Summary AI Generated

**RingCentral – New Brunswick Inbound Call & Fax Failure** A carrier network issue impacted RingCentral customers with phone numbers in Miramichi and Edmundston, New Brunswick, Canada, disrupting inbound calling and fax services for approximately 58 hours. RingCentral's Operations team engaged the underlying carrier to investigate and resolve the issue. The incident affected both inbound calling (Americas) and inbound fax (EMEA) components throughout its duration.

Customers with numbers in Miramichi and Edmundston, New Brunswick, may be unable to make outbound calls and send faxes due to an underlying carrier network issue. Operations teams are working with the carrier on investigating the issue and will provide more information as it becomes available. If you are experiencing this issue, please contact customer care.
Components affected
RingCentral Fax - Inbound RingCentral EMEA RingCentral Fax - Inbound RingCentral Calling - Inbound RingCentral Americas RingCentral Calling - Inbound

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Latest Updates ( sorted recent to last )
UPDATE 4 days ago - at 08/29/2026 12:25PM

The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of August 31st or when a significant change in status occurs.

UPDATE 4 days ago - at 08/29/2026 08:47AM

RingCentral Operations teams continue to work with the underlying carrier at this time. If you are experiencing this issue, please reach out to Customer Care.

UPDATE 4 days ago - at 08/29/2026 04:59AM

Customers with numbers in Miramichi and Edmundston, New Brunswick, may be unable to make outbound calls and send faxes due to an underlying carrier network issue. Operations teams are working with the carrier on investigating the issue and will provide more information as it becomes available. If you are experiencing this issue, please contact customer care.

Latest RingCentral outages

A portion of customers may be experiencing call drops for calls to the United Kingdom for a specific carrier. - about 22 hours ago
A portion of Contact Center customers may be experiencing stuck contacts and agent sessions. - 1 day ago
A portion of customers may be experiencing inbound SMS messaging failures. - 1 day ago
RingCentral Operations teams are investigating an issue causing a portion of customers in the New Brunswick region to experience intermittent inbound call and fax failures due to an underlying carrier issue. - 3 days ago
RingCentral Operations teams are investigating a third party carrier issue causing a portion of customers in the New Brunswick region to experience intermittent inbound call and fax failures - 3 days ago

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