Outage in RingCentral

A portion of customers may be experiencing delayed SMS messages due to an underlying carrier issue.

Resolved Minor

September 17, 2026 - Started 2 days ago - Lasted 1 day

Incident Report

Summary AI Generated

A portion of RingCentral customers in the Americas experienced delayed inbound and outbound SMS messages for approximately 28 hours due to an underlying carrier issue. The carrier performed mitigation steps on September 17th, which showed improvements, with teams continuing to monitor for stability. As of the latest update, the carrier was still monitoring the situation, with the incident remaining at minor status.

The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

Components affected

RingCentral Americas RingCentral SMS - Inbound RingCentral SMS - Outbound

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Latest Updates ( sorted recent to last )

UPDATE about 24 hours ago - at 09/18/2026 03:22PM

The underlying carrier is continuing to monitor for stability. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of September 18th or when a significant change in status occurs.

UPDATE 2 days ago - at 09/17/2026 08:09PM

Operations teams are continuing to monitor for stability. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of September 18th or when a significant change in status occurs.

UPDATE 2 days ago - at 09/17/2026 04:34PM

Operations teams are continuing to monitor for stability. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 2 days ago - at 09/17/2026 01:29PM

The underlying carrier has performed mitigation steps and they are reporting improvements to SMS messaging services. Teams will monitor for stability. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 2 days ago - at 09/17/2026 01:15PM

The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 2 days ago - at 09/17/2026 11:57AM

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