A portion of customers may be experiencing an issue where, following a call being parked, the main phone fails to display the parked call, and any attempt to retrieve it results in an error.

RingCentral Operations teams have identified the root cause of the issue and are currently evaluating the most effective approach to implement corrective actions and restore services. As a workaround, you may contact RingCentral through any of the available support channels or perform the following steps independently:
Login to service.ringcentral.comNavigate to Users > Users with Extensions.Click on User Details.Scroll down and click on [Send Invite].A new activation email will then be sent to the email address configured on the extension.Once the user/activation email recipient completes the activation process, the extension will be enabled.If you are experiencing this issue, please contact customer care. The next update will be provided on the morning of September 18th or when a significant change in status occurs.

RingCentral Operations teams are continuing to investigate the issue. As a workaround, you may contact RingCentral through any of the available support channels or perform the following steps independently:
Login to service.ringcentral.comNavigate to Users > Users with Extensions.Click on User Details.Scroll down and click on [Send Invite].A new activation email should then be sent to the email address configured on the extension.Once the user/activation email recipient then completes the activation process, the extension will be enabledIf you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.