Outage in RingCentral
A portion of Contact Center customers may be experiencing delays in contacts routing to available agents.
Resolved Minor
September 17, 2026 - Started 2 days ago
- Lasted 32 minutes
Incident Report
Summary AI Generated
A subset of RingCentral Contact Center customers in the Americas experienced delays in contacts routing to available agents for approximately 32 minutes. The issue was classified as minor and triggered an investigation by RingCentral's Contact Center teams. No resolution had been confirmed at the time of the last update, with the next status update scheduled within four hours.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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UPDATE
2 days ago - at 09/17/2026 06:41PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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