Outage in RingCentral

A portion of Contact Center customers may be experiencing call refusals and degraded audio quality.

Minor

September 11, 2026 - Started about 11 hours ago

Incident Report

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

Components affected

RingCentral EMEA RingCentral Contact Center

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Latest Updates ( sorted recent to last )

UPDATE about 3 hours ago - at 09/11/2026 11:20PM

RingCentral Contact Center teams are currently monitoring service performance and validating results following carrier routing adjustments applied to affected inbound call paths. The next update will be provided on the morning of September 14th, or sooner should additional information become available. If you are experiencing this issue, please contact customer care.

UPDATE about 8 hours ago - at 09/11/2026 06:48PM

RingCentral Contact Center teams are continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of Monday, September 14th, or when a significant change in status occurs.

UPDATE about 11 hours ago - at 09/11/2026 02:50PM

Latest RingCentral outages

A portion of customers may be intermittently experiencing SMS message failures when sending to a specific mobile carrier due to an underlying carrier issue. - 1 day ago

A portion of customers may experience call failures when trying to reach non-active extensions. - 1 day ago

A portion of customers may be experiencing intermittent inbound and outbound call failures via the application for RingCX in the APAC region. - 3 days ago

A portion of North America customers may experience performance degradation for SMS due to an underlying carrier. - 3 days ago

A portion of Contact Center customers may be experiencing intermittent issues with inbound call routing, delays in agent-facing functionality, and some call disconnections. - 7 days ago

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