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Routable Outage History

Every past Routable outage tracked by IsDown, with detection times, duration, and resolution details.

There were 20 Routable outages since May 2023. The 8 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor April 3, 2026

April 2026: International payment errors in sandbox environments

Detected Apr 3, 2026 12:26 PM EDT · Resolved Apr 7, 2026 12:34 PM EDT · Duration 4 days

A provider issue caused errors for international vendors and payments in Routable's sandbox environment, affecting both the Sandbox API and Sandbox UI for 96.1 hours. Production payments remained unaffected throughout the incident. The issue was resolved when the provider fixed their underlying problems, restoring normal functionality to sandbox international payables.

Major March 25, 2026

March 2026: Increased error rate and timeouts

Detected Mar 25, 2026 11:55 AM EDT · Resolved Mar 25, 2026 3:18 PM EDT · Duration about 3 hours

Routable experienced a major incident with increased error rates and timeouts affecting both the Web Application UI and Routable API for 3.4 hours. The service team investigated the issue, implemented a fix, and monitored the results before confirming full resolution. The incident impacted users' ability to access and use the production application systems normally.