Outage in Routific

Degraded API performance

Resolved Minor
January 29, 2021 - Started over 4 years ago
Official incident page

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Outage Details

Instability of the routing engine is causing POST API requests that are `/pdp`, `/pdp-long` as well as `/vrp-long` requests utilizing "min-visits", "balance" options to have a higher rate of erroring. We observed this issue at 7:30AM PST as well as 9:45AM PST onwards. We are currently investigating the issue. Routific web app is unaffected.
Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 01/29/2021 09:50PM

We have confirmed that all requests are being processed normally for the past hour and that the issue has been resolved. A post-mortem with more details will be provided soon. Thank you for your patience and our apology for the interruptions this have caused your business.

MONITORING over 4 years ago - at 01/29/2021 09:03PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 4 years ago - at 01/29/2021 06:07PM

We have identified the issue and deploying a fix.

INVESTIGATING over 4 years ago - at 01/29/2021 06:06PM

Instability of the routing engine is causing POST API requests that are `/pdp`, `/pdp-long` as well as `/vrp-long` requests utilizing "min-visits", "balance" options to have a higher rate of erroring. We observed this issue at 7:30AM PST as well as 9:45AM PST onwards. We are currently investigating the issue. Routific web app is unaffected.

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