Outage in Routific

Routific (app.routific.com) password resets not sending

Resolved Minor
February 10, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating an issue where users on app.routific.com are not receiving the password reset emails. Password resets on the new Routific at beta.routific.com are unaffected. Please reach out to support@routific.com if you need to reset your password urgently.
Components affected
Routific Mandrill US East
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 02/11/2025 06:33PM

This incident has been resolved.

MONITORING 4 months ago - at 02/10/2025 09:31PM

We have determined the root cause, and have pushed a fix. Password resets should be working again for all users on app.routific.com. Thank you for your patience!

INVESTIGATING 4 months ago - at 02/10/2025 09:30PM

We have determined the root cause, and have pushed a fix. Password resets should be working again for all users on app.routific.com. Thank you for your patience!

INVESTIGATING 4 months ago - at 02/10/2025 06:18PM

We are investigating an issue where users on app.routific.com are not receiving the password reset emails. Password resets on the new Routific at beta.routific.com are unaffected. Please reach out to support@routific.com if you need to reset your password urgently.

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