SaaS Alerts Outage History

The SaaS Alerts Reports component was unavailable for 2.3 hours due to a major service incident. The issue was identified and a fix was implemented, with the service being monitored before full resolution was confirmed. The incident was fully resolved after affecting users' ability to access reporting functionality.

SaaS Alerts experienced a UI issue where users encountered a black screen after logging in, specifically affecting the overview page in the Manage component. Other pages like the organizations page remained functional during the incident. The issue was resolved after 11 minutes of investigation.

The SaaS Alerts service experienced slow response times in the UI when loading events, affecting the Manage component. The incident lasted 24.2 hours before being resolved on April 8th at 8:49 AM EDT.

SaaS Alerts experienced errors in the user interface and delayed event processing, affecting the Manage component for 17 minutes. The service team investigated the issue, implemented a fix, and monitored the results before confirming full resolution.

SaaS Alerts experienced a 45.8-hour performance incident where the Analysis feature failed to display events and the web application ran slowly throughout. The root cause was identified as events being sent to the system with dates 200 years in the future, which disrupted normal operations. The team implemented a fix and monitored the results before fully resolving the incident, with some temporary limitations on searching data older than 100 days during the remediation period.

SaaS Alerts experienced an SSL/Cloudflare issue that made the Manage, Respond, and Reports UI components inaccessible for 13.4 hours. The team identified the root cause and gradually restored access, with the Manage UI coming back online first, followed by the Reports UI. All components were fully restored and the incident was resolved.