Outage in SafeNet Trusted Access

OTP Service - SMS Receiving Issue

Resolved Minor

August 21, 2025 - Started 6 months ago - Lasted about 10 hours
Official incident page

Incident Report

The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level. OTP can still be generated via Email. This issue may also affect SMS notifications being sent to Operators who have set up this feature.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 08/21/2025 06:00PM

This incident has been resolved.

MONITORING 6 months ago - at 08/21/2025 05:59PM

Our SMS provider has confirmed that a downstream service provider of theirs had an issue and it has now been fixed.

MONITORING 6 months ago - at 08/21/2025 05:32PM

We are seeing improved SMS flow and are awaiting confirmation from the SMS provider.

INVESTIGATING 6 months ago - at 08/21/2025 04:08PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 08/21/2025 12:50PM

We are still following up with our SMS service provider for an update. We will keep you posted with further developments.

INVESTIGATING 6 months ago - at 08/21/2025 11:05AM

We are still following up with our SMS service provider for an update. We will keep you posted with further developments.

INVESTIGATING 6 months ago - at 08/21/2025 08:23AM

The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level.

OTP can still be generated via Email.

This issue may also affect SMS notifications being sent to Operators who have set up this feature.

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