Outage in SafeNet Trusted Access

US - Enrollment Service Incident

Resolved Major

July 18, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 07/18/2025 05:07PM

The Cloud Provider has confirmed they have recovered services on their end. We will now close this incident.

MONITORING 7 months ago - at 07/18/2025 04:24PM

The issue appear to have originated from our Cloud Services provider. While we continue to see service stability and reliability at this time, we will keep this incident open until we get confirmation that the issues on the provider's end have been fully resolved.

MONITORING 7 months ago - at 07/18/2025 03:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 07/18/2025 03:50PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 07/18/2025 03:48PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 07/18/2025 03:34PM

The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers.

New enrollment activities will be impeded during this time.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

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