Outage in SafeNet Trusted Access

EU - Push OTP Service Incident

Resolved Minor

July 07, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 07/07/2025 09:56AM

This incident has been resolved.

MONITORING 7 months ago - at 07/07/2025 09:27AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 07/07/2025 09:03AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 07/07/2025 08:54AM

The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers.

Please note you can still authenticate by generating OTP manually from your mobile app.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

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