Outage in SafeNet Trusted Access
EU - Push OTP Service Incident
Resolved MinorIncident Report
The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers.
Please note you can still authenticate by generating OTP manually from your mobile app.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/07/2025 09:56AM
This incident has been resolved.
MONITORING
9 months ago - at 07/07/2025 09:27AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 months ago - at 07/07/2025 09:03AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 months ago - at 07/07/2025 08:54AM
The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers.
Please note you can still authenticate by generating OTP manually from your mobile app.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Latest SafeNet Trusted Access outages
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OTP Service - SMS Receiving Issue - 8 months ago
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