Outage in Sage

Payments Out Service - Degraded Performance

Resolved Minor
November 23, 2022 - Started almost 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Payments Out Service Sage 50
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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/23/2022 03:21PM

The issue is resolved . Sage 50 Accounts and Sage 50 Payroll are performing as expected.

INVESTIGATING almost 3 years ago - at 11/23/2022 11:19AM

We have identified an issue preventing customers in the UK from getting the payee's status from "Salary Payments". When they are selecting "Salary Payments" the customer is presented with the error: "We are unable to get the payee's status from Salary Payments". There is no additional info against the error and the customer can only press "OK". All other product functionality is working as expected.

The products/services affected are:
Sage 50 Payroll
Sage 50 Accounts

INVESTIGATING almost 3 years ago - at 11/23/2022 11:05AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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