Outage in Sage

Cloud Services - Major Outage

Resolved Minor
January 25, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage 50 Cloud (DE) Sage Murano Online (ES) Sage Ciel.com (FR) Sage 50
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/25/2023 11:39AM

The issue is resolved and the services which were impacted are available and performing as expected.

MONITORING over 2 years ago - at 01/25/2023 09:41AM

The services are currently performing as expected. We are working with our third-party provider, Microsoft, who have confirmed that this could be intermittent, and we will continue to monitor all products closely.

IDENTIFIED over 2 years ago - at 01/25/2023 09:15AM

We identified an issue with our third party Microsoft affecting various products in All regions. We are working with our third party Microsoft to investigate. We are aware of the below products that are affected and are currently investigating to verify other affected products.

The below products are affected:
Sage 300 People Managed Services
Sage Murano Online (ES)
Sage 50 (FR)
Ciel.com (FR)
Sage ERP (DE)

INVESTIGATING over 2 years ago - at 01/25/2023 08:42AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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