Outage in Sage

Sage Software Auto Update Service - Degraded Performance

Resolved Minor
February 03, 2023 - Started almost 2 years ago - Lasted 3 days
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Software Auto Update Service
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/06/2023 09:57AM

The issue is resolved and the service continues to perform as expected.

MONITORING almost 2 years ago - at 02/03/2023 05:00PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

INVESTIGATING almost 2 years ago - at 02/03/2023 03:23PM

We identified an issue where some customers in the UK are being prompted to install the Version 29 update when opening their Sage 50 accounts when they shouldn't. All other product functionality is working as expected.
We are investigating.

INVESTIGATING almost 2 years ago - at 02/03/2023 02:52PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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