Outage in Sage

Making Tax Digital (MTD) - Degraded Performance

Resolved Minor
August 16, 2023 - Started about 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/17/2023 03:48PM

This issue is now resolved. All services continue to perform as expected.

IDENTIFIED about 2 years ago - at 08/16/2023 03:36PM

We identified an issue preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:

Sage Partner Edition (VAT Centre)
Sage Personal Tax (Personal Tax Viewer)
Sage Business Cloud Accounting UK (MTD VAT Submissions)
Sage X3 Single Tenant
Sage 200 Standard (UKI)
Sage 200 Professional SPC (UKI)

Customers will be presented with an internal HTTP 500 error when attempting to submit.
We are engaged with our third-party, HMRC, waiting for updates

INVESTIGATING about 2 years ago - at 08/16/2023 03:20PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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