Outage in Sage

Sage Provisioning Portal (SEOS) - Major Outage

Resolved Major
October 10, 2023 - Started about 2 years ago - Lasted 1 day
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage BMS Online Services Sage 50 Cloud (DE) Sage 200 Standard Online (UKI) Sage Online (FR) Sage Murano Online (ES) Sage FRP 1000 (FR)
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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/11/2023 03:34PM

The issue is resolved and the services continue to perform as expected.

MONITORING about 2 years ago - at 10/10/2023 09:26AM

The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

INVESTIGATING about 2 years ago - at 10/10/2023 08:32AM

We have identified an issue preventing customers in France, Spain and the UK from accessing all SEOS products. Customers that are logged in can use the services as expected.

The products/services affected are:
- Sage Online (FR)
- Sage 100 Partner Cloud (FR)
- Sage FRP 1000 (FR)
- Sage 200 Standard (UKI)
- Sage 200 Professional SPC (UKI)
- Sage 200 (ES)
- Sage Despachos (ES)
- Sage Murano Online (ES)
- Sage 300 Partner Cloud (NA)
- Sage 100 Partner Cloud (NA)
- Sage ERP (DE)

INVESTIGATING about 2 years ago - at 10/10/2023 08:06AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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