Banking Service - Degraded Performance

The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

We have identified a different issue for which UK customers are missing some banks from their setup screen and are unable to download HSBC transactions.

The products listed below are potentially impacted by this issue:

-SBC Accounting UK
-SBC Accounting Individual
-Sage 50 UK
-Sage 200
-Intacct

We are currently investigating.


The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

The issue related to transaction types has been resolved. The service is now available and performing as expected. For any UK customers who have identified transactions displaying incorrect types (e.g., Credits appearing as Debits) our customer service team will be reaching out to those affected shortly, if you'd like to speak to someone immediately, please contact Sage Customer Service for further assistance.

Knowledge Base article.

The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

We have identified an issue in the UK for customers using Sage 50 and Sage Business Cloud Accounting (UKI), where the transactions are showing as the opposite type to what they appear on bank. Customers are seeing Credits come through as Debits and Debits come through as Credits. All other product functionality is working as expected.
We are currently working on a fix.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.