Outage in Sage

Sage 50 - Degraded Performance

Resolved Minor

July 10, 2024 - Started almost 2 years ago - Lasted about 23 hours
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Components affected

Sage 50 Sage 50

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 07/11/2024 02:00PM

The issue is resolved and the service is available and performing as expected.

MONITORING almost 2 years ago - at 07/10/2024 08:29PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

IDENTIFIED almost 2 years ago - at 07/10/2024 08:06PM

We are currently testing the fix to resolve this issue.

IDENTIFIED almost 2 years ago - at 07/10/2024 04:58PM

We have identified the cause of the issue and we are working on a fix.

INVESTIGATING almost 2 years ago - at 07/10/2024 03:48PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 07/10/2024 03:40PM

We are currently investigating a Global issue which could prevent new customers from onboarding. Approximately 6 customers reported the issue. All other product functionality is working as expected.

Major services potentially affected are:
- Sage 50 UKI
- Sage 50 CA
- Sage 50 US
- Remote Data Access (RDA) UKI
- Remote Data Access (RDA) NA
- Sage VIP Payroll (ZA)
- Sage HR
- Sage 300 People Managed Services (ZA)

INVESTIGATING almost 2 years ago - at 07/10/2024 03:23PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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