Outage in Sage

Sage Business Cloud Accounting (UKI) - Degraded Performance

Resolved Minor
November 04, 2024 - Started 11 months ago - Lasted 18 days
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Business Cloud Accounting (UK)
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 11/22/2024 01:00PM

The incident is now resolved. The service continues to perform as expected.

MONITORING 11 months ago - at 11/04/2024 04:10PM

The service is performing as expected after applying a hotfix.

While we keep the service under close monitoring, we are working on a permanent fix. Customers may experience a blank screen when checking the activity list in their contact records, please if you experience this issue clear your browser cache. If you are unsure how to clear your browser's cache you can find the instructions in this link.

INVESTIGATING 11 months ago - at 11/04/2024 03:19PM

We identified that customers in the UK and Ireland are experiencing slowness when trying to use the search functionality. Some customers are also being presented with "Sorry about this" error messages.

We are currently investigating.

INVESTIGATING 11 months ago - at 11/04/2024 03:09PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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