Outage in Sage

Online Bureau (UKI) / Sage HR Global - Partial Outage

Resolved Minor
January 30, 2025 - Started 2 months ago - Lasted about 13 hours
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 01/31/2025 09:38AM

The issue is resolved and the services continue to perform as expected.

MONITORING 2 months ago - at 01/30/2025 11:10PM

The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

IDENTIFIED 2 months ago - at 01/30/2025 10:10PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 01/30/2025 09:12PM

We have identified a global preventing customers from looking at the payslips. All other product functionality is working as expected.
The products/services affected are:
-Online Bureau (UKI)
-Sage HR Global
-Sage Business Cloud Payroll
-Payroll Domain Services (UKI) - Employee Verification
We are working on a fix.

INVESTIGATING 2 months ago - at 01/30/2025 08:54PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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