Outage in Sage

HMRC FPS Submissions - Partial Outage

Resolved Major
February 28, 2025 - Started about 1 month ago - Lasted 3 days
Official incident page

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Outage Details

We identified that customers in the UK are being presented the following error message "unable to connect to government gateway error code 0003" when trying to submit FPS to HMRC. The products affected by this issue are: Sage 50 Payroll Sage Business Cloud Payroll UK We are engaged with third party, HMRC, waiting for updates.
Components affected
Sage Business Cloud Payroll
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/03/2025 10:02AM

The issue is resolved and the service continues to perform as expected.

MONITORING about 1 month ago - at 02/28/2025 03:45PM

The service is performing as expected, and we will continue to monitor closely.

IDENTIFIED about 1 month ago - at 02/28/2025 12:32PM

We identified that customers in the UK are being presented the following error message "unable to connect to government gateway error code 0003" when trying to submit FPS to HMRC.

The products affected by this issue are:

Sage 50 Payroll
Sage Business Cloud Payroll UK

We are engaged with third party, HMRC, waiting for updates.

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