Outage in Sage

Sage Business Cloud Accounting (UKI) - Degraded Performance

Resolved Minor
March 18, 2025 - Started about 1 month ago - Lasted 2 days
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/20/2025 04:20PM

The incident is now resolved. The service continues to perform as expected.

MONITORING about 1 month ago - at 03/20/2025 10:51AM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

INVESTIGATING about 1 month ago - at 03/20/2025 09:17AM

We have observed some of the customers who cannot access the Bank feeds are still presented with 500 internal server error. We are currently investigating.

MONITORING about 1 month ago - at 03/19/2025 06:33PM

The issue is now restored. The service is currently performing as expected.

IDENTIFIED about 1 month ago - at 03/18/2025 03:45PM

We are currently working on a fix to resolve the issue.

Thank you for your patience as we work to resolve this issue.

IDENTIFIED about 1 month ago - at 03/18/2025 12:12PM

We have identified an issue affecting UKI customers who cannot access Bank Feeds. Customers are presented with a 500 internal server error. All other product functionality is working as expected.

We have identified the issue and are currently working on a fix to resolve it.

INVESTIGATING about 1 month ago - at 03/18/2025 11:50AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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