Outage in Sage

Brightpearl - Partial Outage

Resolved Minor
April 28, 2025 - Started about 15 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 04/28/2025 01:52PM

The issue is resolved and the service continues to perform as expected.

MONITORING about 15 hours ago - at 04/28/2025 12:55PM

The service is restored for the majority of customers.
While we keep the service under close monitoring, we are continuing to work with a subset of customers to bring the service back.

IDENTIFIED about 15 hours ago - at 04/28/2025 12:29PM

We have identified a global issue preventing customers from using the product inventory model. All other product functionality is performing as expected.
We are currently working on a fix.

INVESTIGATING about 15 hours ago - at 04/28/2025 12:20PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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