Outage in Sage
Banking Service - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage experienced a banking service outage that prevented South African customers from onboarding and re-authenticating their FNB bank feed connections, with users receiving authorization code rejection errors. The issue affected the Banking Service and Sage Business Cloud Accounting ZA components. The incident lasted approximately 117.6 hours before being resolved on April 21st, with the service returning to normal performance.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 04/21/2026 08:43AM
The issue is resolved and the service is available and performing as expected.
INVESTIGATING
about 2 months ago - at 04/16/2026 11:29AM
We have identified an issue preventing South African customers from successfully onboarding and re-authenticating their FNB bank feed connection. Customers are receiving the error "Your authorisation code has not been accepted. Please check and try again".
The product/service affected is:
- SBCA ZA
We are currently investigating.
INVESTIGATING
about 2 months ago - at 04/16/2026 11:08AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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