Sage experienced a banking service outage that prevented South African customers from onboarding and re-authenticating their FNB bank feed connections, with users receiving authorization code rejection errors. The issue affected the Banking Service and Sage Business Cloud Accounting ZA components. The incident lasted approximately 117.6 hours before being resolved on April 21st, with the service returning to normal performance.
Trusted by 1,000+ teams
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
The issue is resolved and the service is available and performing as expected.
We have identified an issue preventing South African customers from successfully onboarding and re-authenticating their FNB bank feed connection. Customers are receiving the error "Your authorisation code has not been accepted. Please check and try again".
The product/service affected is:
- SBCA ZA
We are currently investigating.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with