Outage in Sage

Tax Service - Partial Outage

Resolved Minor

April 29, 2025 - Started 12 months ago - Lasted 7 days
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Components affected

Sage 50 Sage Tax Service Sage FRP 1000 (FR) Sage Online (FR)

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/06/2025 09:16AM

The issue is resolved and the service continues to perform as expected.

MONITORING 12 months ago - at 05/05/2025 10:10AM

The service is performing as expected. Avoiding a recurrence is our priority as we closely monitor the service.

IDENTIFIED 12 months ago - at 05/02/2025 11:49AM

We continue to work on a fix for this issue. We apologise for any inconvenience this might cause.

IDENTIFIED 12 months ago - at 05/02/2025 11:48AM

We identified an issue preventing customers in France from sending PDF files to the French Government.

The products/services affected are:
-Sage FRP 1000 (FR)
-Sage FRP 1000 Partner Cloud (FR)
-Sage 50 FR
-Sage Online FR
-Sage 100 Partner Cloud (FR)

We are working on a fix.

INVESTIGATING 12 months ago - at 05/02/2025 11:46AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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