Outage in Sage

Sage 50 - Partial Outage

Resolved Minor
May 15, 2025 - Started about 1 month ago - Lasted about 19 hours
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage 50 Sage 50
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/16/2025 03:50PM

The issue is resolved and the services continue to perform as expected.

MONITORING about 1 month ago - at 05/16/2025 12:04AM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

MONITORING about 1 month ago - at 05/16/2025 12:00AM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

INVESTIGATING about 1 month ago - at 05/15/2025 10:30PM

We have identified the cause of the issue and we are working on a fix.

INVESTIGATING about 1 month ago - at 05/15/2025 10:26PM

We have identified the cause of the issue and we are working on a fix.

INVESTIGATING about 1 month ago - at 05/15/2025 09:17PM

We have identified an issue preventing customers in the US and Canada from adding a new user to an existing company.

The products/services affected are:
-Sage 50 US
-Sage 50 CA
-Remote Data Access (RDA) NA

We are currently investigating.

INVESTIGATING about 1 month ago - at 05/15/2025 08:57PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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