Outage in Sage

Banking Service - Partial Outage

Minor
June 10, 2025 - Started 3 days ago
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Banking Service Sage Business Cloud Accounting ZW
Latest Updates ( sorted recent to last )
IDENTIFIED about 22 hours ago - at 06/12/2025 12:01PM

A fix has been identified and it's currently being validated to verify if it has resolved the issue. We appreciate your patience and we will let you know as soon as this issue is resolved.

IDENTIFIED 2 days ago - at 06/11/2025 11:11AM

We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.

INVESTIGATING 3 days ago - at 06/10/2025 02:40PM

We have identified an issue in South Africa where customers using Nedbank Direct Feed are experiencing issues retrieving transactions.

The products/services affected are:
-Sage Business Cloud Accounting ZA
-Sage 200 Evolution (ZA)
-Sage 50 Accounts (ZA)
-Sage Intacct ZA

We are engaged with the third-party provider, Nedbank, to investigate and resolve this issue.

INVESTIGATING 3 days ago - at 06/10/2025 02:11PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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