Banking Service South Africa - Partial Outage

The issue is resolved and all services are available and performing as expected.

Third-Party provider, Yodlee deployed a fix to improve performance however we are still seeing some errors. These errors relate to the high volume of accounts which is beyond what Yodlee recommends. We are continuing to investigate how we can improve reliability.

While investigating, we have identified an issue with our Yodlee connection and successfully implemented a fix which resolved issues for some of the customers. However, we are still seeing some intermittent issues when syncing transactions. We continue to investigate with third-party, Yodlee.

We appreciate your patience as we work to resolve this issue.

We are actively collaborating with third-party provider, Yodlee, who is currently working on a fix to resolve this issue. We appreciate your patience and understanding as we work toward a resolution.

We continue working with the third-party provider, Yodlee and have identified the cause of the issue, and we are working on a fix. We appreciate your patience as we work to resolve this issue.

We are continuing to investigate the cause of the issue with the third-party provider, Yodlee. We are monitoring the performance of the feed and the error rate continues to decrease.
We appreciate your patience and we will let you know as soon as this issue is resolved

We are continuing to investigate the cause of the issue with the third-party, Yodlee and are observing a decrease in the error rate. Thank you for your patience as we work to resolve this issue.

We continue to investigate the cause of the issue with the third-party, Yodlee.
Thank you for your patience as we work to resolve this issue.

We are continuing to investigate the cause of the issue with the third-party, Yodlee.
We appreciate your patience as we work to resolve this issue.

We have identified an issue in South Africa where a subset of customers using ABSA Direct Feed are experiencing issues syncing transactions.

The products/services affected are:
-Sage Business Cloud Accounting ZA
-Sage 200 Evolution (ZA)
-Sage 50 Accounts (ZA)
-Sage Intacct ZA

We are engaged with the third-party provider, Yodlee to investigate and and resolve this issue.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.