Banking Service Canada - Partial Outage

The issue is resolved and all services continue to perform as expected.

All services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

A fix has been successfully deployed by the third-party provider, Plaid. We are currently validating if the fix have restored services. We appreciate your patience and we will let you know as soon as this issue is resolved.

We have identified an issue during bank account onboarding where a subset of customers in Canada using Desjardins bank feeds are unable to see certain checking account in their account lists. Savings accounts are also displayed as investment accounts.

The products/services potentially affected are:
Sage 50 accounts (CA)
SBC Accounting (NA)
Sage Intacct (NA)

We are engaged and working with third-party provider, Plaid who are currently working on fix. We appreciate your patience as we work to resolve this issue.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.