Outage in Sage
Sage HR - FYI
Resolved MinorIncident Report
Summary AI Generated
Sage HR experienced issues with the Leave Management module where customers globally saw incorrect year allowances, accruals, and carryovers due to delays in April policy resets. The problem affected a subset of customers who were advised to avoid making manual changes while reset tasks completed throughout their reset date. The issue was resolved after 32.1 hours with the service returning to normal performance.
We are aware of a subset of customers for which the year allowance is showing as incorrect. We are currently investigating and assessing the impact
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 04/02/2026 04:20PM
The issue is resolved and the service is available and performing as expected.
INVESTIGATING
2 months ago - at 04/01/2026 04:02PM
We’re are aware that a subset of customers globally might be seeing issues in the Leave Management module due to April policy resets, which may show incorrect accruals or carryovers.
These figures will correct throughout the day of your reset date as reset tasks complete. Please avoid making manual changes for now.
We apologize for any inconvenience.
INVESTIGATING
2 months ago - at 04/01/2026 09:32AM
We are aware that there is a delay for customers globally to receive the updated yearly policy resets.
We are currently investigating to reduce the delay.
We advise customers to not take action and to check your software again later today.
INVESTIGATING
2 months ago - at 04/01/2026 08:16AM
We are aware of a subset of customers for which the year allowance is showing as incorrect. We are currently investigating and assessing the impact
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