Outage in Sage
Sage Business Cloud Payroll - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage Business Cloud Payroll experienced a partial outage lasting approximately 7 days, preventing UK and Ireland customers from submitting week 1 pension submissions due to an internal error. Customers could work around the issue by manually submitting directly through the People's Pension website during the outage. The incident was resolved with affected customers advised to contact TPP to realign Pay Reference Period dates for the new tax year.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 04/14/2026 03:37PM
The incident is now resolved. SBC Payroll continues to perform as expected without issues. Affected customers have been advised to contact TPP to realign the PRP (Pay Refence Period) dates in line with the new tax year.
INVESTIGATING
20 days ago - at 04/10/2026 04:02PM
We have identified the cause of the issue and are working on a fix. Thank you for your patience as we work to resolve this issue.
INVESTIGATING
21 days ago - at 04/09/2026 03:46PM
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
INVESTIGATING
23 days ago - at 04/07/2026 03:04PM
We are continuing to investigate the issue. As a workaround, customers can manually submit directly on People’s Pension website.
We appreciate your patience as we work to resolve this issue.
INVESTIGATING
23 days ago - at 04/07/2026 01:15PM
We have identified an issue preventing customers in the UKI from submitting week 1 pensions. Customers are presented with “there was an internal error with this submission” error message. As a workaround, customers can manually submit directly on People’s Pension website.
We are currently investigating.
INVESTIGATING
23 days ago - at 04/07/2026 01:02PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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