Sage's Brightpearl service experienced an intermittent issue that prevented North American customers from accessing the application UI for approximately 58.7 hours. The incident affected the Brightpearl component and required investigation and monitoring before being fully resolved. The service was restored to normal performance with ongoing monitoring to prevent recurrence.
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The issue is resolved and the service continues to perform as expected.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We have identified an intermittent issue where customers in North America cannot access the application UI. We are currently investigating.
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