Outage in Sage
AutoEntry - Core
Resolved MinorIncident Report
Summary AI Generated
Sage's AutoEntry service experienced an issue that prevented Desktop Sync App customers from using service integrations, with users receiving "The operation has timed out" error messages. The incident lasted approximately 119 hours from initial investigation to full resolution. The service team applied a fix and continued monitoring to prevent recurrence before declaring the issue fully resolved.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/27/2026 03:34PM
The issue is resolved and the service continues to perform as expected.
MONITORING
about 1 month ago - at 04/27/2026 10:02AM
We have applied a fix for the issue, and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
MONITORING
about 1 month ago - at 04/22/2026 04:51PM
We identified an issue preventing Desktop Sync App customers from using the service integrations. Customers were being presented with the error message: "The operation has timed out”.
The service is currently performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
INVESTIGATING
about 1 month ago - at 04/22/2026 04:42PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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