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Outage in Sage

Banks - Scheduled Maintenance

Resolved Minor
April 23, 2026 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Bank system maintenance lasting 9 hours (00:00-09:00 UTC) caused delays in transaction retrieval for UK Sage customers across multiple banking groups including NatWest, HSBC, Lloyds, Santander, and Barclays. The incident affected six Sage services including Business Cloud Accounting, Sage 50, and Sage 200 products, preventing the platform from retrieving the latest banking transactions. Sage began syncing the delayed transactions and restored normal transaction flow throughout the day.

We have been notified of important bank system maintenance today, that lasted 9 hours, between 00:00 UTC and 09:00UTC. As a result there will be a delay in receiving new transactions for some UK customers today due to this downtime reported by banks this morning resulting in Sage temporarily not being able to retrieve the latest transactions. We are currently syncing the latest transactions and customers will continue to receive new transactions throughout today: The below services will be impacted by this maintenance: • Sage Business Cloud Accounting (UK) • Sage 50 (UK) • Sage 200 Standard (UK) • Sage 200 Professional SPC (UK) • Sage Sole Trader • Sage Intacct (UK) Impacted Banks/Banking Groups • NatWest (including other NatWest group banks such as Royal Bank of Scotland/Ulster Bank) • HSBC (including other HSBC group banks such First Direct and Marks and Spencer's) • Lloyds (including other Lloyds group banks such as Halifax and Bank of Scotland) • Santander • Barclays We apologize for any inconvenience this may cause. Thank you. The Sage Team

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IDENTIFIED 3 days ago - at 04/23/2026 09:32AM

We have been notified of important bank system maintenance today, that lasted 9 hours, between 00:00 UTC and 09:00UTC.
As a result there will be a delay in receiving new transactions for some UK customers today due to this downtime reported by banks this morning resulting in Sage temporarily not being able to retrieve the latest transactions. We are currently syncing the latest transactions and customers will continue to receive new transactions throughout today:

The below services will be impacted by this maintenance:
• Sage Business Cloud Accounting (UK)
• Sage 50 (UK)
• Sage 200 Standard (UK)
• Sage 200 Professional SPC (UK)
• Sage Sole Trader
• Sage Intacct (UK)

Impacted Banks/Banking Groups
• NatWest (including other NatWest group banks such as Royal Bank of Scotland/Ulster Bank)
• HSBC (including other HSBC group banks such First Direct and Marks and Spencer's)
• Lloyds (including other Lloyds group banks such as Halifax and Bank of Scotland)
• Santander
• Barclays

We apologize for any inconvenience this may cause.

Thank you. The Sage Team

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