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Outage in Sage

Download Issues - Partial Outage

Resolved Minor
April 23, 2026 - Started about 1 month ago - Lasted 12 days
Official incident page

Incident Report

Summary AI Generated

Sage experienced download and newsfeed issues affecting multiple products and services in France, including My Sage, Sage 50 FR, Sage FRP 1000, Sage 100 Payroll, Sage X3, Partner Hub, and several other business applications. The affected products remained operational during the incident, but users experienced problems downloading files and accessing newsfeeds, with some slowness persisting even after download services were restored. The issue was resolved after approximately 280 hours, with all services returning to normal performance.

Nous sommes conscients de problèmes de téléchargement et de flux d’actualités affectant les produits/services suivants en France. Les produits/services concernés incluent, sans s’y limiter : Produits/Services concernés : My Sage Sage 50 FR Sage FRP 1000 Sage 100 Paie Partner Hub Sage X3 Belgique/SI Espace Partenaire pour Small Expert Comptable (GE) Sage 100 / EDI / Paie Batigest (Gamme PE) Sage X3 Nous menons actuellement des investigations. ---------------------------------------------------------------------------------------------------- We are aware of download and newsfeed issues impacting the following products/services in France. The Products/Services affected include but are not limited to: My Sage Sage 50 FR Sage FRP 1000 Sage 100 Payroll Sage X3 Partner Hub Belgique/SI Espace Partenaire pour Small Expert Comptable (GE) Sage 100/ EDI / Paye Batigest (Gamme PE) Sage X3 We are currently investigating.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/05/2026 08:39AM

Le problème est résolu et le service continue de fonctionner comme prévu.
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The issue is resolved and the service continues to perform as expected.

INVESTIGATING about 1 month ago - at 04/28/2026 08:30AM

Les services de téléchargement sont désormais disponibles, et nous travaillons actuellement au téléchargement des derniers fichiers pour l’ensemble des produits. Certains clients peuvent rencontrer des lenteurs lors du téléchargement des fichiers, et nous enquêtons actuellement sur la cause.
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The download services are now available, and we are currently working on uploading the latest files for all the products. Some customers will experience some slowness when trying to download files and we are currently investigating the cause.

INVESTIGATING about 1 month ago - at 04/24/2026 10:50AM

Nous avons identifié la cause du problème et nous travaillons à la résolution. Les produits dont les téléchargements sont affectés restent opérationnels.

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We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
The products for which the downloads are affected continue to be operational.

INVESTIGATING about 1 month ago - at 04/24/2026 07:25AM

Nous poursuivons actuellement l’investigation de l’incident. Nous vous remercions de votre patience pendant que nous travaillons à sa résolution.
Les produits pour lesquels les téléchargements sont affectés restent pleinement opérationnels.

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We are continuing to investigate the issue. We appreciate your patience as we work to resolve this issue.
The products for which the downloads are affected continue to be operational.

INVESTIGATING about 1 month ago - at 04/23/2026 05:04PM

Nous sommes conscients de problèmes de téléchargement et de flux d’actualités affectant les produits/services suivants en France.
Les produits/services concernés incluent, sans s’y limiter :

Produits/Services concernés :
My Sage
Sage 50 FR
Sage FRP 1000
Sage 100 Paie
Partner Hub
Sage X3
Belgique/SI
Espace Partenaire pour Small
Expert Comptable (GE)
Sage 100 / EDI / Paie
Batigest (Gamme PE)
Sage X3

Nous menons actuellement des investigations.

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We are aware of download and newsfeed issues impacting the following products/services in France.

The Products/Services affected include but are not limited to:
My Sage
Sage 50 FR
Sage FRP 1000
Sage 100 Payroll
Sage X3
Partner Hub
Belgique/SI
Espace Partenaire pour Small
Expert Comptable (GE)
Sage 100/ EDI / Paye
Batigest (Gamme PE)
Sage X3

We are currently investigating.

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