Outage in Sage
E-Mail Functionality - Partial Outage.
Resolved MinorIncident Report
Summary AI Generated
Sage experienced a partial outage affecting email functionality for customers in the UK, Ireland, and South Africa using Sage 50 Accounts, Sage 50 Payroll, and Sage Pastel Payroll products, with users receiving error messages when attempting to send emails. During the 144-hour incident, a workaround was provided allowing customers to save emails as drafts before sending for some products. The issue has been resolved and all services are now functioning normally.
We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products:
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
-Sage 50c ZA
-Sage Pastel Payroll
We are currently investigating.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/05/2026 08:37AM
Le problème est résolu et le service continue de fonctionner comme prévu.
-----------------------------------
The issue is resolved and the service continues to perform as expected.
INVESTIGATING
about 1 month ago - at 04/30/2026 11:09AM
We are continuing to investigate the cause of the issue.
As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft.
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
We apologise for any inconvenience this may cause.
INVESTIGATING
about 1 month ago - at 04/29/2026 08:32AM
We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products:
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
-Sage 50c ZA
-Sage Pastel Payroll
We are currently investigating.
Latest Sage outages
Sage Intacct - Partial Outage - about 12 hours ago
Ciel Données Mobiles for Sage 50 FR - Partial Outage - about 24 hours ago
Sage Expense Management Mobile - Partial Outage - 2 days ago
Banking Service - Partial Outage - 2 days ago
Brightpearl - Partial Outage - 2 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
